Many people think that once a website, mobile app, or software is launched, the work is done. But in reality, launching a project is just the beginning. The real journey begins when users start using your software, when updates are required, when bugs appear, or when your business expands and necessitates new features.
This is where post-project tech support becomes essential. Whether you’re a startup founder, a business owner, or a marketing head, understanding the value of ongoing support can save time, money, and headaches in the future.
At Codes Break, we believe that a successful project continues to function perfectly long after its launch day. That’s why we provide exceptional after-delivery support to all our clients.
What is Project Tech Support?
Post-project tech support (also known as post-deployment or ongoing support) refers to all the technical services and assistance a company provides after delivering a project. This includes:
- Fixing bugs or errors
- Updating features
- Making the software compatible with new technologies
- Providing security patches
- Helping users with issues
- Monitoring performance
- Scaling the application as your business grows
Think of it like buying a car. After driving it off the showroom floor, you still need fuel, servicing, and maybe even upgrades. Software is no different.
Why is After Delivery Support So Important?
Let’s break it down with real-world scenarios.
- No Software is Perfect From Day One
No matter how well-tested your app or system is, real users will always find new issues once it goes live. Tech support helps you handle these issues quickly so users are not frustrated. - Security Risks Never End
Cyberattacks and hacking attempts happen daily. Without regular updates and support, your project becomes vulnerable. With support, your software gets regular security patches to protect user data. - Technology Changes Fast
Web browsers, mobile devices, and third-party tools change all the time. Your software must be kept up-to-date. Without support, it may stop working properly over time. - Your Business Will Grow
As your business evolves, you may need to add new features, change workflows, or integrate with other tools. Support services help you scale and evolve your software without starting from scratch. - Users Need Help
Your employees or customers may have questions. Providing them with ongoing support builds trust and user satisfaction.
Real-Life Example
Imagine you launched a custom food delivery app. Everything works fine on day one. But after a few weeks:
- A customer can’t complete checkout on certain phones.
- You realize the backend isn’t handling increased traffic.
- There’s a new iOS update and your app breaks.
- You want to add promo codes and loyalty points.
Without post-delivery support, you’d need to find a new team, spend time explaining everything again, and pay more.
With tech support from the original team (like Codes Break), these problems are solved quickly, affordably, and smoothly.
What Does a Good Post-Delivery Support Package Include?
Here’s what a complete support package usually provides:
| Feature | Description |
|---|---|
| Bug Fixing | Fixing errors, glitches, or things that aren’t working |
| Performance Monitoring | Checking how fast and smooth your software runs |
| Security Updates | Adding patches to protect from new threats |
| Feature Upgrades | Adding new features or modifying existing ones |
| Technical Consultation | Guiding you when you want to scale or change direction |
| Backup & Recovery | Keeping your data safe in case of crashes |
| User Support | Helping your users or employees when they face issues |
Codes Break’s Approach to Delivery Support
At Codes Break, we don’t just disappear after handing over your website, app, or software. We believe in building long-term relationships.
Here’s why our clients love our post-project support:
- Dedicated Support Team
You get a specific team to handle your project even after launch. You don’t have to explain everything again to someone new. - Fast Response Time
We understand your time is valuable. Our clients get replies within 24 hours or less, often within minutes for urgent cases. - Flexible Support Plans
We offer monthly, quarterly, and annual packages based on your project size. You can even get pay-as-you-go support. - Proactive Monitoring
Our tools alert us when something goes wrong—even before you notice it. We solve problems before they affect users. - Continuous Improvements
We don’t just fix bugs—we also help you optimize performance, UI/UX, SEO, and features over time. - Affordable Pricing
Because we develop and support your project, our support plans are cost-effective and save you money in the long term.
How to Choose the Right Support Partner
Before you commit to a software development agency, ask:
- Do you offer support after delivery?
- What’s included in your support package?
- How fast is your response time?
- Do you provide documentation and training?
- Can I upgrade or downgrade the support plan?
If the agency can’t confidently answer these, it’s a red flag.
Codes Break has been trusted by startups, e-commerce, corporate and businesses in Bangladesh and beyond because we treat our clients like long-term partners, not one-time projects.
Frequently Asked Questions (FAQs)
Q1: Why should I pay for support if the project is already completed?
Because software is not a one-time thing. Like a car or a smartphone, it needs regular care. Support ensures your project keeps running, stays secure, and evolves with your business.
Q2: Can I get support from a different team after delivery?
Yes, but it’s harder, slower, and often more expensive. The original developers know the code inside out. At Codes Break, we’re always ready to support the software we build.
Q3: What happens if I don’t take support?
Over time, your app or website may:
- Get slower
- Stop working on new devices
- Become vulnerable to hackers
- Miss out on new features
- Frustrate users
All of these can hurt your business and even lead to revenue loss.
Q4: Does Codes Break offer free support after delivery?
Yes! We include free basic support for up to 3 months after delivery. After that, you can choose a plan that fits your needs.
Q5: What’s the difference between maintenance and support?
Support = Help when something breaks or needs to be changed.
Maintenance = Regular updates, security patches, performance checks.
At Codes Break, our packages often include both.
Case Study: E-commerce App We Supported
One of our clients launched an e-commerce app. In the first few months, we provided:
- Real-time bug fixes
- Server optimization during a flash sale
- A quick fix when a payment gateway API changed
- Help with integrating a new delivery partner
- Monthly updates based on user feedback
Because of our support, the app’s rating increased from 3.8 to 4.6 on Google Play, and revenue doubled within 6 months.
Final Thoughts
Building a great app or website is important. But keeping it great is even more important. That’s why post-project tech support is not an extra—it’s a must-have.
At Codes Break, we believe in walking with you beyond launch. We’re not just developers. We’re your technology partner for the long run.
Talk to Us Today!
Want to learn more about how we can support your project after delivery?
📞 Call us today or 📧 email us at info@codesbreak.com
🌐 Visit www.codesbreak.com
Let’s keep your project running like a dream, long after delivery.